We at Ramshalaka.in are committed to ensuring customer satisfaction with every purchase. If you are not satisfied with your physical product, we offer a 7-day return or refund policy. Please read the terms below to understand the process:
1. Eligibility for Returns
- Physical products, such as books or other spiritual merchandise, can be returned within 7 days of receiving the product.
- Items must be unused, undamaged, and in their original packaging to be eligible for a return or refund.
2. Return Process
- To initiate a return, contact our customer support team within 7 days of receiving your product.
- Provide your order number and reason for the return.
- We will guide you through the return process and provide you with the address for returning the item.
3. Conditions for Return
- Only items that are in their original condition, without signs of use or damage, are eligible for return.
- Returns should be shipped to us within 10 days from the time you initiate the return request.
4. Return Shipping
- Customers are responsible for return shipping costs. We recommend using a reliable courier service to ensure the safe return of the product.
- Ramshalaka.in is not responsible for any damage during return transit, so please pack the item securely.
5. Refund Process
- Once we receive and inspect the returned product to confirm it meets our return criteria, we will initiate your refund.
- Refunds are processed within 5-7 business days and will be credited back to your original payment method.
- You will be notified via email once your refund has been processed.
6. Non-Returnable Items
- Any product that shows signs of use, wear, damage, or is not in its original condition will not be eligible for return or refund.
If you have any questions about our return policy, please reach out to our customer support team. We’re here to help you with any concerns regarding your order.
7. How to Request a Refund
If your situation qualifies for a refund (as described above), you can request one by contacting us at support@ramshalaka.in within 48 hours of your purchase. Please provide the following information in your email:
- Your order number
- The email address used during the purchase
- A description of the issue you are facing
Once we receive your request, we will review it and respond within 2-3 business days.
5. Contact Us
For any questions or concerns about our Return & Refund Policy, please contact us at:
Email: support@ramshalaka.in
By purchasing products from Ramshalaka.in, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.